Privacy Policy
Since Stephan International, Inc.  takes your privacy very seriously, our state-of-the-art site employs the very best security measures available to protect you. Our primary means of protection is SSL technology, which encrypts all your personal information, including your credit card data, and prevents it from being intercepted over the Internet. In addition, access to your online account is always protected by a personal password of your choice. Finally, we will never share or sell your personal information, including your email address, to other companies for any reason, except as required by law.

Of course, if you still don’t feel comfortable sending your credit card information over the Internet, you can always call us to place your order by phone. Our customer representatives will be more than willing to help you.

1. What information do we gather?
At Stephan International, Inc. we use cookies to track your stay at our store. The cookie does not gather any information from your computer or profile your system.

There is only one place on our website where we collect your personal information: During the checkout process. Depending on the information needed to complete your order, you may be required to submit a maximum of your name, company, email address, telephone number, shipping address, and type of payment.

2. What organization is collecting the information?
Stephan International collects and stores information in our secure and confidential database. Intermediaries are used only to handle credit card processing and product fulfillment. A 3rd party credit card verification company handles all credit card processing. Orders are processed and shipped by Stephan International, Inc.

3. How do we use your information?
We have three main uses for your personal information: Tracking your visit at Stephan International, processing and shipping your order, and being able to contact you a) at your request, b) because of an issue with your order, or c) for occasional special offers.

We do not track your visit by name but rather, by buying habits. We use this information to stay informed about our customer's needs and to make sure we are offering the best products and services available. Your telephone number is used only if we have questions or need to reach you immediately regarding your order.

We do not store credit card information on our site along with your order; nor do our 3rd party credit card verification company. This information is always requested on a purchase by purchase basis and it is used to process your order only. Your name, address, telephone, email, and shipping address all remain private in our secure database.

E-mail addresses supplied for Stephan International Newsletter are also private and used only for the newsletter's distribution list. If you currently receive our newsletter and would like to 'unsubscribe,' simply visit our Newsletter page, and separately fill in your all your email addresses in the "Unsubscribe" section.

Stephan International Newsletter feature is currently disabled due to technical problems.

4. With whom will your information be shared?
We will never share or sell your personal information, including your email address, to other companies for any reason, except as required by law.

5. What choices are available to you regarding collection, use, and distribution of the information?
In order to complete any request/order/service, it is necessary for you to enter a minimum amount of information. The required fields of entry are always indicated on the form. All other fields are optional. You always have the option of entering your credit card information on our site or calling one of our Customer Care Representatives to provide it over the phone.

6a. SSL Technology
Secure Sockets Layer (SSL) technology is presently the very safest way to send credit card information over the Internet. Information is first encrypted on your computer, then decrypted on our side, preventing anyone from accessing any information in between. To ensure your security, we recommend the use of SSL-capable browsers, like Netscape 3.0 or Internet Explorer 3.0 or higher.

6b. Passwords
While registering for an online Stephan International, Inc. account, you’ll be asked to provide a personal password and a password hint of your choice. This password will be used for all future access to your account. For security reasons, we cannot assign a password for you, nor can we provide it to you over the phone in case you forget it. If you do happen to forget your password, the password hint you provided before will be available to you after you entered your correct email address. Should you still be unable to remember your password, you will need to create a new account. Due to the insecure nature of today's email technology, we do not send passwords over by emails.

7a. Correct/Update Policy
Stephan International offers you the ability to correct or change the information you submitted during checkout at any time and as often as necessary. You can access and change it from the checkout pages during the checkout phase of the buying process. Users who are experiencing problems or who have any questions about how our services work can contact us at service@stephan-i.com.

7b. Delete/Deactivate Policy
If you would like your information to be deleted or deactivated from our site, please contact help@stephan-i.com.

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