Stephan International, Inc. "Warranty Policy"

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STANDARD LIMITED WARRANTY

YOUR REMANUFACTURED OR NEW OR USED SYSTEM COMES WITH A STANDARD LIMITED WARRANTY STARTING FROM THE DATE OF INVOICE.

Only the "Power Train" of the system is covered by this warranty, which includes mission critical components such as processor (CPU), memory, disk drive, AC adapter, and display. Consumable and /or nonessential components such as battery, bad pixels, internal modem, I/O ports, sound card, and cosmetic imperfection are not covered under this warranty. The support of the operating system and preloaded software, if any, are not included under this warranty.

If defects should occur in material or workmanship during the warranty period, Stephan International, at its sole discretion, will repair or replace the product with new or remanufactured parts. Exchanges do not extend the warranty period. Replacement parts used to correct defects are warranted for the remainder of the original warranty or 30 days, whichever is longer.

Customer is responsible for backing up and restoring any Network Operating System, applications or data. If, after diagnosis, it is necessary to replace a part/product, the replacement part/product will be shipped after the non-functioning part/product has been returned to Stephan International unless the replacement part/product is secured with a credit card at the time of the call. Customer is responsible for shipping and insurance costs to return the non-functioning part/product to Stephan International. Customer will be charged for unreturned merchandise.

To obtain service under this warranty, customer must request a RETURN MERCHANDISE AUTHORIZATION (RMA) number @ www.stephan-i.com . A copy of the original receipt must be included with any returned merchandise. Also enclose a note with your name, address, and phone number along with a written description of the problem. Warranty claims must be received by Stephan International prior to warranty expiration. This warranty is non-transferable.

All customer-installed components and peripherals must be removed before shipping. If any accessories are missing, and a replacement unit is sent, the customer will be billed for the replacement cost of the missing products.

Stephan International IS NOT RESPONSIBLE FOR SHIPPING DAMAGES DUE TO IMPROPER PACKAGING. For your protection please purchase some shipping insurance from your carrier to cover potential shipping damage or loss.

There will be a minimum charge of $60.00 (Diagnose Fee) for all returned products that are found to be non-defective.

Stephan International DOES NOT WARRANT OR COVER THE FOLLOWING:

Damage due to collision with other objects, immersion in liquids, spilled liquids, falls or dropping.
Damage due to peripherals.
Damage due to shipment excluding original shipment to purchaser.
Damage due to natural disaster including but not limited to flood, earthquake, fire, wind or lightning.
Damage due to failure in providing proper maintenance.
Damage due to modifications, alterations, unauthorized attachments or foreign objects.
Damage due to neglect in providing an appropriate installation environment for the computer.
Damage due to use of computer for purposes other than normal computer usage.
Damage due to battery leakage, theft, misuse, misapplication, mishandling or abuse.
Picture tubes or video display terminals if defect is "burning in" caused by a constant pattern.
Software or programming breakdowns or problems or incompatibilities.
Normal periodic maintenance.
Loss or damage as a result of violation of existing federal, state and municipal codes including repairs to products not complying with said codes.
Repair or replacement of parts (such as batteries or other consumables) normally designed to be replaced periodically by the purchaser during the life of the computer.
Loss or damage resulting from normal wear and tear.

Under no circumstances will Stephan International be liable for the following: any incidental, special, or consequential damages resulting from breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. These damages include but are not limited to the following: loss of data; loss of profits; loss of revenue; loss of use of the computer or any associated equipment; cost of capital; cost of substitute or replacement equipment, facilities or services; purchaser’s time, downtime; the claims of third parties, including customer; and property damage.